Mobile Apps for Insurance

Today’s typical smartphone is a combination of phone, camera, GPS, voice recorder, notepad and many more features that make it the ideal device for handling many common insurance-related processes. With the use of smartphones exploding, insurers are looking for ways to simplify customer interactions, save money and increase agent satisfaction with mobile apps. Syclo can help you create, distribute and maintain easy-to-use insurance applications across multiple device platforms.

Deliver Robust Capabilities to Mobile App Users

Native mobile applications have some unique capabilities in handling typical insurance requests. They can use GPS to register the customer’s exact location; they provide an easy-to-use interface for capturing multimedia data; and they can offer step-by-step, clear guidance to users at a time of stress. Combined with real-time connectivity and integration with insurers’ back-end systems, these attributes let you create robust functionality, including:

    - Reporting claims (complete forms, take pictures and       video of the scene)
    - Viewing policy status and ID cards
    - Paying premiums
    - Finding office, agent, repair facility locations
    - Getting quotes
    - Finding agent and customer service phone numbers
    - Delivering content and special offers
    - Cataloging property

Reduce Your Costs

Mobile applications let you eliminate many phone inquiries to your contact centers and ensure that those that do come through are more targeted and better directed. Your mobile application can tell you exactly which screen the customer is on when they called, letting you finish up many processes over the phone rather than starting from scratch.

With auto insurance, mobile applications can also let you take control of the claims process sooner -- retaining more control over tow and the receiving garage.

Increase Agent and Policyholder Satisfaction

Mobile applications can help you attract customers who want more self-service tools and improve your relationships with your existing clients by making your service more modern and convenient. The reduced stress and call volume for your agents will leave them with more time to prospect and take care of your customers.